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headspace
Brookvale
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Level 2 Brookvale House, 1A Cross Street, Brookvale, New South Wales 2100
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Phone (02) 9937 6500
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Fax (02) 9938 3099
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headspacebrookvale@newhorizons.org.au
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About
- Mental Health
- Physical & Sexual Health
- Alcohol & Other Drugs
- Work & Study Support
If you wish to make a referral, scroll down to the 'How to Make a Referral' tab below. To find out more information, send us an email, call us on 02 9937 6500 or you can drop into the centre. You can also ask a friend, family member, health worker or other community service to make an appointment for you.
If you need to speak to someone urgently, you can call:
- Mental Health Line 1800 011 511
- Lifeline 13 11 14
- Kids Helpline 1800 551 800
- Suicide Call Back Service 1300 659 467
- 13 YARN 13 92 76
- eheadspace - 1800 650 890 or eheadspace.org.au
Access our Welcome Packs here:
Hours
- Monday: 8:30am - 6:00pm
- Tuesday: 8:30am - 7:00pm
- Wednesday: 8:30am - 6:00pm
- Thursday: 8:30am - 7:00pm
- Friday: 8:30am - 5:00pm
- Saturday: Closed
- Sunday: Closed
headspace Brookvale is operated by New Horizons Enterprises Ltd. All headspace services are funded by the Australian Government Department of Health and Aged Care. Administration of funding is carried out by the headspace centre’s local Primary Health Network, in this case, Sydney North Primary Health Network.
Services
Mental health workers – which may include psychologists, psychiatrists, counsellors and other workers – that can help if you're just not feeling yourself.
Sexual health screenings on site or links to local services.
Workers either on site or linked to the centre who can assist you with work or study opportunities.
Centres have a range of programs and activities for young people. Just ask your centre what they have on.
GPs can help with any physical health issues as well as issues related to sexual health, drug or alcohol use, relationship problems or feeling down or upset. Your centre may have a GP on site or links to one locally.
Workers either on site or linked to the centre who can assist you with any alcohol or other drug concern.
A group of young people who help with events and some decision making at a centre. Ask your centre about getting involved.
Media gallery
Jobs and volunteering
Positions currently available at headspace Brookvale
Deadline: 30 Aug 2026, 11:59 am
headspace is inviting General Practitioners to register their interest in joining our team at Brookvale. Whether you're ready to start soon or simply exploring what a different way of practising might look like, we'd welcome a conversation.
A different way to practise
As a GP with headspace, you'll work alongside psychologists, mental health clinicians, social workers, and allied health professionals to deliver integrated care to young people aged 12-25.
Unlike traditional general practice, you'll have the time to build meaningful therapeutic relationships. Longer consultations allow you to undertake thorough assessments, provide genuinely person-centred care, and focus on what matters most: supporting young people to achieve better health and wellbeing outcomes without the volume and administrative burden often associated with standard practice.
What's on offer
- Attractive guaranteed hourly rate
- Flexible working arrangements with your choice of preferred days
- Longer consultations and the time to provide quality care
- Dedicated administration time, supported by an experienced administration team
- A collaborative and genuinely multidisciplinary team environment
- The opportunity to make a meaningful difference in the lives of young people
Where you'll work
With opportunities across our Sydney centres, you'll have the flexibility to work within diverse communities at Ashfield, Chatswood and Brookvale.
Our centres support culturally and linguistically diverse communities, and we warmly welcome expressions of interest from GPs from culturally and linguistically diverse (CALD) backgrounds. Additional language skills, cultural knowledge, and experience working with diverse communities are highly valued and help us provide accessible, culturally responsive care to the young people and families we support.
Availability
We'd particularly love to hear from GPs who can offer afternoon availability, with appointments from 3:00 pm onwards currently in highest demand. Full-day availability is highly regarded; however, we welcome all levels of flexibility.
Who we're looking for You'll hold:
- Current unrestricted AHPRA registration as a Medical Practitioner
- Appropriate Professional Indemnity Insurance
Successful applicants will complete standard pre-employment screening, including a National Police Check and NDIS Worker Screening Check. However, there's no need to have these in place before registering your interest.
A safe and inclusive service
Headspace has a zero-tolerance approach to abuse and harm and is committed to the safety and wellbeing of children, young people, people with disability, and the communities we serve.
Register your interest
If this sounds like the kind of work you've been looking for, we'd love to hear from you, even for an informal chat about how it could fit around your schedule.
Please note that only shortlisted candidates will be contacted.
More information
Young People
If you are a young person seeking support at headspace Brookvale, you have a few options:
- In person: visit the centre to speak to one of our intake workers.
- Call our centre on 02 9937 6500 during business hours (Mon-Fri).
- Email the centre at headspacebrookvale@newhorizons.org.au
- Or alternatively fill out the below referral form
Family, Carers & Friends
Family, carers & friends are also welcome to refer on behalf of young people with their consent. You have a few options:
- In person: visit the centre to speak to one of our intake workers.
- Call our centre on 02 9937 6500 during business hours (Mon-Fri).
- Email the centre at headspacebrookvale@newhorizons.org.au
- Or alternatively fill out the below referral form
Family/Carers & Friends Referral Form
Service Providers
If you would like to refer a young person to headspace Brookvale and have their consent, please complete our Service Provider Referral Form. We ask that you provide as much detail and information as possible so we can determine suitability for headspace and the most appropriate treatment options. We will endeavour to respond in a timely matter.
Service Provider Referral Form
Please send completed forms to: headspacebrookvale@newhorizons.org.au
headspace Brookvale is situated within the Westfield Warringah Mall Shopping Centre. It is easily accessible by the several bus routes that stop just a short walk away or by car.
We are located within the car park directly across from The Base Warehouse that offers 3 hours FREE parking. Please note that some car spaces are marked and not for public use.
Accessibility:
headspace Brookvale is an inclusive service that offers equal access. The centre can be accessed from two entries into Brookvale House, either from Cross St or from the car park. There are disabled parking spots and our rooms and bathrooms are accessible. We are located on level two which can be reached via the elevator or staircase. If you have accessibility requirements or concerns, feel free to give us a call on 02 9937 6500 - we're happy to help!
headspace Brookvale operates an outpost location with clinicians available to support young people from Beaches Youth Hub - 59 Old Barrenjoey Rd, Avalon Beach NSW 2107.
If you would like your appointment to be at this location please let our team know and we will do our best to accommodate these wishes.
Contact us via phone: (02) 9937 6500 or email: headspacebrookvale@newhorizons.org.au
Admin & Operations Team:
- Sarah (she/her) - Receptionist
- Tina (she/her) - Admin Coordinator
- Christine (she/her) - Senior Admin Coordinator
- Billie (she/her) - Operations Manager
Community Engagement Team:
- Youth Reference Group Members
- Maddy (she/her) - Community Engagement Coordinator
- Students on Placement
Clinical Team:
- Charmaine (she/her) - Youth Outreach Clinician
- Asha (she/her) - Youth Access Clinician
- Philippe (he/him) - Mental Health Clinician - Social Worker
- Megan (she/her) - Mental Health Clinician - Psychologist
- Alyssa (she/her) - Mental Health Clinician - Psychologist
- Belinda (she/her) - Mental Health Clinician - Social Worker
- Alice (she/her) - Clinical Educator
- Michaela (she/her) - Clinical Lead
All of headspace Brookvale's services are free, you just need a Medicare card.
Most young people share a Medicare card with their family, but if you’re aged 15 or older, you can actually get your own Medicare card.
Getting Your Own Medicare Card
What you need to do:
- Download and complete this "Application to copy or transfer from one Medicare card to another form".
- Submit the above form at a Medicare or other Department of Health service centre and bring either your:
- birth certificate
- current driver’s licence
- current passport
- non commemorative marriage certificate
- current Australian school or educational photo ID, or
- proof of age card
To find your nearest service centre, follow this link here.
headspace Brookvale encourages people who have feedback, suggestions or complaints about our services to raise them with us. Your feedback helps us to understand where we are doing well, and where we can improve.
Who can provide feedback or make a complaint?
Anyone, including young people, their families and friends and the broader community can provide feedback or submit a complaint.
How can I provide feedback or make a complaint?
You can provide feedback or make a complaint by: Speaking to (or emailing) a headspace employee directly.
Completing the Feedback, Suggestions & Complaints form at the bottom of this page.
Phoning us on 1300 726 372.
Writing a letter to the CEO (The address is 15 Twin Rd, North Ryde NSW 2113).
I need help to provide feedback / make a complaint
We can help you to submit feedback or make a complaint at any New Horizons office. Alternatively, you may wish to ask a family member or friend to help you submit your feedback / complaint.
Contact an advocacy service to help you make a complaint (See below for more information).
Access the Translating and Interpreting Service for assistance.
We will keep your complaint confidential and only involve those parties who need to provide input into the complaint investigation process. You may also make complaints anonymously if desired.
Will my service and supports be affected if I make a complaint?
If you have made a complaint or provided feedback, we will use the information you have provided to investigate what went wrong and fix the problem. If you don’t want to provide your complaint directly to us, you may also submit complaints about our services to external complaints bodies, including:
Office of the Australian Information Commissioner (P) 1300 363 992
Investigates complaints about the quality of services and supports provided by
NDIS Providers Online Complaints Form
NSW Ombudsman - Making a complaint
Deals with complaints about non-NDIS, NSW Disability services, supported accommodation services, home and community care services, child protection services, and out-of-home care services for children and young people please
Phone 1800 035 544
NDIS Complaints Commissioner Online Complaints Form
Investigates complaints about the handling of your personal information by Australian government agencies and private sector organisations covered by the Privacy Act 1988 (Privacy Act). Please note, this agency will request that your first raise your matter with us so that we can attempt to resolve the issue for you.
Is there anyone else I can complain to about New Horizons services?
New Horizons is also committed to continually improving the quality of its services. Feedback and complaint information will be reviewed regularly to help inform how we improve our services.
What will New Horizons use my feedback / complaint for?
New Horizons views complaints to help improve our services and will ensure that your service and support are not negatively impacted in any way.
Is my feedback / complaint private?
We will keep your complaint confidential and only involve those parties who need to provide input into the complaint investigation process. You may also make complaints anonymously if desired.
Will my service and supports be affected if I make a complaint?
New Horizons views complaints as a means to help improve our services and will ensure that your service and support are not negatively impacted in any way.
What will New Horizons use my feedback / complaint for?
If you have made a complaint or provided feedback, we will use the information you have provided to investigate what went wrong and fix the problem.
New Horizons is also committed to continually improving the quality of its services. Feedback and complaint information will be reviewed regularly to help inform how we improve our services.
Is there anyone else I can complain to about New Horizons services?
If you do not want to provide your complaint directly to us, you may also submit complaints about our services to external complaints bodies, including:
Office of the Australian Information Commissioner
Investigates complaints about the handling of your personal information by Australian government agencies and private sector organisations covered by the Privacy Act 1988 (Privacy Act). Please note, this agency will request that your first raise your matter with us so that we can attempt to resolve the issue for you.
(P) 1300 363 992
NDIS Complaints Commissioner
Investigates complaints about the quality of services and supports provided by NDIS Providers
(P) 1800 035 544
NSW Ombudsman
Deals with complaints about non-NDIS, NSW Disability services, supported accommodation services, home and community care services, child protection services, and out-of-home care services for children and young people