1. Is there a cost to access headspace Midland?
No, there is no fee associated with accessing any of our services at Midland headspace.
One of the support pathways is through our Allied Health Practitioners. This team includes: Clinical Psychologists, Psychologists, and Mental Health Social Workers. To access this pathway, the client is required to obtain a Mental Health Care / Treatment Plan (MHCP / MHTP) from their GP. There may be a cost associated with obtaining a MHCP, we advise that you consult with your GP if there is a cost before you make an appointment to see them. The Youth Access Worker that you will be linked in with will help support you through this process.
2. Do I need a referral or Mental Health Care Plan? Can anyone refer to headspace?
No, anyone can get the referral process started for the young person. However, it is up to the young person if they wish to engage with our service.
3. What is the age group for accessing headspace services?
Our age group is 12 - 25 years, give or take 3 months.
4. Where are you located?
headspace Midland is located on Level 1 of the Swan Valley Gilbert's Fresh Markets. The doors that lead up to Level 1 are located on the Keane St facing side, towards the traffic lights. You should be able to see AutoTune and Landgate from the glass sliding doors. We are upstairs with the Sista Fitness Gym.
5. Can I choose to see only a female or male clinician?
Yes, we want you to be comfortable with who you see. Let us know what your preferences are so that we can link you in with someone that will work well with you.
6. Can I choose to switch clinicians?
Yes, everyone works differently so its about finding the right "fit". If you don't feel like you are making a connection with the clinician you are seeing, please let us know and we can look at other clinicians that will be better suited.
7. Do I need a Medicare Card?
You don't necessarily need a Medicare Card as there are different support pathways at headspace Midland. Only one of the pathways will require a Medicare Card.
8. Is my information confidential?
When you talk to a headspace worker what you say is kept confidential. This means nothing you say can be passed on to anyone else without your permission however there are a few exceptions.
If headspace is seriously worried about your safety or the safety of someone else they must – by law – try to keep everyone safe.
This means they might have to share their concerns with someone else. Talk to your headspace worker about confidentiality to ensure you understand how it works.
If you need immediate medical attention, call 000 or call Lifeline on 13 11 14 or Kids Helpline on 1800 55 1800.
9. How can headspace help me?
headspace can help if you:
- Are feeling down, stressed or can’t stop worrying
- Don’t feel like yourself anymore
- Can’t deal with school/uni/ work or are finding it difficult to concentrate
- Are feeling sick or worried about your health
- Have questions about, or want to cut down on alcohol or other drug use
- Want to talk about sexuality, gender identity or relationships
- Are having difficulties with your family or friends
- Have sexual health issues or want information about contraception
- Are being bullied, hurt or harassed
- Are worried about work or study or if you’re having money trouble
- Need someone to talk to
- Getting support can help you to keep you on track at school, study or work, and in your personal and family relationships. The sooner you get help the sooner things can begin to improve for you.
10. What if I'm not ready for a face - to - face appointment?
The first step is making contact with headspace either by phoning, emailing, sending a letter or dropping into the centre. Once you have made contact, reception will process the information and send it through to the Duty Officer. The Duty Officer will then make contact with you through your preferred method of communication. The Duty Officers are clinicians at our centre so it you don't feel like coming in for an appointment, they will be able to provide support over the phone or by email.
11. What are the wait times like?
Once initial contact is made be the client or referrer the admin team will submit the information through to the Duty Officer. The Duty Officer usually makes contact within 1 – 2 business days. The first face – to – face appointment is booked in for 2 – 3 weeks after referral is made.
*Please note that wait times can vary due to: complex / risking referrals coming through that take priority, short staffed, public holidays and other centre closures etc. We do aim to assist you as soon as we can.
12. What happens when I go to headspace?
The first time a young person comes to headspace, they will:
- Complete a registration form
- Read through a Consent to Service form
- Complete a brief survey (HAPI client satisfaction)
- See a Youth Access Clinician for a first face – to – face appointment (60 minutes for an average appointment but can range from 30 minutes to 90 minutes)
After the Youth Access Clinician has completed their assessment they will work with the young person to a “Support Pathway.” This may include appointments with various workers at headspace Midland, and/or other services in the community.
- The “Support Pathway” will be presented at an Intake Meeting which consist of different clinicians at the centre. This meeting is used to discuss each young person coming through to decide on what's best for the young person going forward.
- The Youth Access Clinician will then make contact to advise the recommendations from the intake meeting. If the client wishes to go with a different plan, the Support Pathway can be altered.
- As headspace is a voluntary service, if a young person chooses not to engage and attend appointments we will respect their decision.
Support pathways can include:
- Brief intervention and problem solving with one of our qualified Allied Health Practitioners from a number of different teachings including: Psychology, Social Work, Occupational Therapy and Art Therapy.
- Early intervention and supportive counselling with one of our Youth Access Clinicians
- Access to a GP and/or nurse for physical and mental health issues
- Vocational assistance
- Alcohol and other Drugs Counsellor
- Family counselling
- Participation in headspace workshops
- Referral to hYEPP (headspace Youth Early Pyschosis Program)
- Referral to another agency best suited to the young person’s/family’s needs
At times there may be a variations to the above as we understand that every person’s presentation and story is different.