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Available 3pm-10pm every day
you can message at any time and we'll respond within 2 days.
Book an appointment with a mental health clinician
Mental health clinicians are trained professionals who support young people with their mental health and wellbeing. They’re here to listen, ask questions, and help you explore what’s been going on. Clinicians might talk with you about your safety, emotions, thoughts, and recent experiences, as well as your strengths, interests and support networks. They work with you to understand your needs and develop strategies that support your wellbeing.
Book an appointment with a peer worker
Peer workers have lived experience of mental health challenges or of supporting someone who has. They’re not clinicians, so they can’t provide medical advice, but they’re here to listen, share experiences, and offer emotional, social and practical support.
Support for family
Need guidance on supporting your young person with their mental health?
Our eheadspace phone or online chat service is available for family, friends and carers.
Our survey shows that family are an important source of emotional support for young people, so it's important to reach out to an eheadspace clinician if you need someone to talk to. eheadspace is completely free, confidential and available to help from 3pm to 10pm every day.
Phone eheadspace on 1800 650 890 or chat online
What is eheadspace?
eheadspace is a national online or phone mental health support service for young people aged 12 to 25, and for family who are seeking support about how to help a young person aged 12-25 in their life.
Designed for short term support; one session might be enough or you can come back at any time for another session.
Who can contact eheadspace?
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- If you are in Australia and in the age range of 12-25 years old,
- Family or friends that are in Australia, and are concerned about a young person aged between 12-25.
Why should you contact eheadspace?
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- Free,
- Confidential,
- Option to be anonymous (when creating a headspace account, we do require some personal details, once you've logged in you can select to be anonymous),
- You don't need a referral or mental health care plan to access this support,
- All you need is a phone line or internet connection.
What to expect in a session
Our clinicians will help you by listening and talking to you about what's going on and what you are wanting to focus on and take away from your session. They may ask you questions about your safety, emotions and thoughts, how you’ve been feeling recently, and other questions about your supports, hobbies and interests.
We concentrate on what you want most out of your session. This session may be all you need, or you may want to come back again to continue to build on what you have been working on, or for another reason. The more information that you provide eheadspace, the more our clinicians can help you.
Our average session time is between 30 and 45 minutes.
What can you talk about?
You can talk about anything related to mental health and wellbeing, there are no set topics or criteria, it's completely up to you. To give you an idea, here's a few common topics we talk about:
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- If you are having a tough time, feeling sad or down
- feeling worried or stressed
- communication difficulties, such as not feeling heard or understood
- problems with family, partners or friends
- wanting support related to sexuality or identity
- thoughts of self-harm or suicide
- concerns about alcohol or other drugs
- issues with sleep
- grief and loss
Please note, we can't diagnose mental illnesses, however we can answer questions or concerns you may have, and help link you in with other supports if needed.
Who will you be talking to in a session?
eheadspace clinicians are qualified mental health professionals. They include:
- social workers
- mental health nurses
- psychologists
- occupational therapists.
- counsellors
Tips to get the most out of your chat
When you’re speaking with a mental health clinician they will let you know roughly how much time you will have to chat with each other, time goes quickly so it’s good to follow these tips:
- Use a strong internet or phone connection to minimise disruptions
- Stay focused on the chat and respond promptly
- Avoid multitasking
- Make sure you have the time to chat when you start a chat, and if you need to step away from the chat or phone, please let us know.
When is eheadspace available?
eheadspace is available every day from 3pm - 10pm via webchat and phone. Emails can be sent to eheadspace at anytime, and a clinician will reply within 2 days.
We accept our final chats 30 minutes before eheadspace closes. If you're wanting to chat after this, please send an email or log in at another time.
Our aim is to answer every chat and call that comes through, without sacrificing the quality of the service we’re providing to each person. eheadspace clinicians will always attempt to greet you with as little wait time as possible, however wait times can be up to 40 minutes or more at our busiest times. We encourage you to explore our online resources while you wait.
I felt like I couldn’t really talk to anyone. I didn’t trust people and found it very hard to ask for help but eheadspace made it easy, and they made me feel comfortable and heard.
- anonymous young person
Is eheadspace accredited against the NSQDMH Standards?
Yes. Along with other online support options, eheadspace was awarded Accredited for compliance with NSQDMH Standards. Read more about the Standards here.
Do you have more questions?
You can find more about eheadspace on our FAQ page.
If your question isn't answered there, feel free to ask in a chat with an eheadspace clinician.
Brief Binge Eating eTherapy (BEeT)
headspace and InsideOut Institute for Eating Disorders have teamed up to bring Brief BEeT to young people aged 16 to 25.
Brief Binge Eating eTherapy (Brief BEeT) is a free and confidential online program for people experiencing binge eating. It is made up of 4 Cognitive Behavioural Therapy (CBT) online modules that you can complete over four to eight weeks, at a time that best suits you.
If you’d like extra support, you can choose to complete the program alongside an eheadspace clinician. During your sessions, your eheadspace clinician is there to answer questions, discuss challenges, and work with you to set goals for the next week.
To learn more or to get started, visit the Brief BEeT program page.
Want to chat in a group about your mental health?
If you’re not quite ready to talk one-on-one, headspace Online Communities are a space to connect with other young people, or families and adults, who might be going through similar experiences. You can join anonymously via moderated, text-based group chats to explore specific topics and hear from others in a supportive environment.
Want support with work or study?
Do you need help with looking for a job? Support in starting a career? Or advice on study options? Book an appointment with headspace Work & Study for free, expert and tailored 1-on-1 support.