headspace
Frankston

If you are a young person wanting some more information about us, have a look at our Young Person Welcome Booklet HERE

If you are a family or friend supporting a young person and are wanting some more information about us, have a look at Family and Friends Welcome Booklet HERE

If you have any questions, queries or are after any more information reach out to us at headspace@headspacefrankston.org.au and we will send through some extra resources.

Are you a family member or friend of a young person at headspace Frankston?

We understand that young people's family and friends are often the first to notice that a young person might have something going on - you also have an incredibly important role in their support and recovery!

Information can be found via the links below:

More info around supporting young people can be found HERE 

Self care for families can be found HERE

You can also access eheadspace - for more information, you can head HERE

headspace Frankston receives a large number of requests from the community, yet we have very limited resources. Therefore, we must prioritise requests according to the areas of greatest need, staff availability, demand and fair and equitable coverage of the local community.

Priority is given to the following local organisations:

• Schools & education providers (eg. Community VCAL, university students)
• Youth organisations
• Our partner organisations
• Community organisations, charities and not-for-profits with a youth and/or mental health focus
• Family & Carer support organisations

Requests from other types of organisations will be considered on a case-by-case basis.

We are unfortunately not able to fulfil all requests. Allowing at least 8 weeks notice will increase the likelihood of us being able to fulfil your request. 

Depending on what type of organisation you are, our community activities are mostly free or low cost. Some requests may incur larger fees to cover part or all of our costs due to the nature of the activity (for example, requests from commercial organisations, weekend and evening requests, specialised content etc).

Once you have submitted your form our team will review the request and aim to respond within 10 working days.

To request a presentation, please fill out the form here>> https://form.jotform.co/headspacefrankston/headspace-frankston---community-act

At headspace Frankston, and through our lead agency Youth Support + Advocacy Service (YSAS), we want to make sure that any young person that accesses our services knows their rights, understands their privacy and knows that they can make a complaint if necessary

Click on the links below to find out more:

YSAS Client Privacy Charter: click HERE

Client Rights and Responsibilities Statement: click HERE

Family and Carer Rights and Responsibilities Statement: click HERE

Feedback and Complaint Form: click HERE 

Please note - headspace Frankston is not a crisis service

If you or someone you knows needs immediate support, you can 000 for emergencies, Lifeline on 13 11 14, Beyond Blue on 1300 22 4636 or Kids Helpline on 1800 55 1800

If you or a young person in your life wants to seek support from headspace Frankston, this can be done in a couple of different ways!

First, you can call the headspace Frankston office on (03) 9769 6419 and talk to our reception staff who will help you out. Second, you can complete the online form below for yourself, family member or friend.

We are a voluntary service and the young person will need to give their consent if you are seeking assistance on their behalf.

Step 1 - Complete an online form to request support

If you are seeking support for yourself, a family member or friend, click HERE

Step 2 - We will contact you

We will get in contact to discuss your request. Please be patient as this may take a few days

Step 3 – Working out the next steps 

Let’s work out the best way to support you. If you don't understand something or have questions, please call us on (03) 9769 6419

Health Professional Referral Information

Health professionals are requested to complete a referral through our website HERE. We request that any supporting documentation be sent to the headspace Frankston Access Team via email headspacefrankston@headspace.org.au 

The referral must be accompanied by supporting information, such as current and valid mental health treatment plan, discharge or clinical summary. 

Referral as part of a hospital discharge or transition of care can be followed up with a call to our Centre on (03) 9769 6419. Service providers will need to ask to speak to the rostered duty worker for the Access Team.

Confirmation of receipt of referral will be facilitated by a member of the Access Team. Acceptance or alternative pathways to care will be communicated directly with the referrer. 

Some things to know

Services at headspace Frankston are free to low-cost and confidential.

Before the first appointment, the young person will receive a text to confirm. When they arrive at the centre, they will be asked to fill in a survey via a tablet.

When a young person meets with a worker, they will identify the young person’s wants and needs and help with the next steps. If you require any assistance to access our services, please let us know.

We promote family inclusive practice.  Young people are encouraged to consider the involvement of a family member, friend or a significant support person as an important part of their care

Collection and use of your personal information 

YSAS (including the headspace Frankston and headspace Rosebud programs) needs to collect personal information from you (such as personal, family and medical details) so we can give you quality health care, and we need your permission to collect and keep this information.
A relationship of trust and confidentiality between you and your workers is important.
In our commitment to your care, and by law, we must ensure that your information stays private.
As part of this care plan, your worker may recommend that you are referred to a health professional or program. In this case, your worker will discuss this plan with you, and get your agreement before giving any of your information to another party.
We will also not disclose any of your information (including whether or not you are a client at YSAS) to members of your family or other individuals enquiring about you, unless you agree to this.
We appreciate confidentiality is very important, but there are times when we may have to share certain information, for example if you are at risk of being harmed by yourself or others, or there is a legal requirement. If this is the case, we will endeavour to discuss and explain this with you first, before any information is given out.
You can withdraw or change your consent at any time, but this may limit the services available to you. Your worker will be able to help you with this, and explain the process to you – it’s YOUR information, so it’s YOUR choice!

Consent to collect and hold your information 

I understand that I can withdraw or change my consent at any time.

I have read the information for the collection and use of my personal information and understand why my information must be collected. 
I also know YSAS has a Privacy Policy that conforms to the Privacy Act 1998 (Cth) and all other relevant Government laws and regulations.
Some of the participating agencies are also required to comply with the Freedom of Information Act 1982. I understand that I do not have to give information, but if I don’t this might limit the range of services available to me.
I understand that I can ask to see the information collected about me, and can ask for changes if I believe it to be wrong. I understand that I may not be given access in some cases, but I will be told why. I understand that if my information is to be used for any reason other than the above, I will be told why and given an opportunity to consent, if I agree.

headspace Frankston has a variety of health and youth workers that you can see. These include youth mental health access workers, alcohol & drug workers, a practice nurse, GPs and private practitioners including; psychologists, occupational therapists, social workers and mental health nurses.

headspace Frankston Staff

Centre Manager: Leisl

Practice Manager: Kellie

Community Programs Manager: Sarah

Clinical Leader: Jody

Senior Access Clinicians: Brittany, Andrew, Andy, Emily 

Schools Clinicians: Sarah, Adam, Andrew, Emily, Rachel & Jeremy

BounceBack Recovery Clinicians: Louise (Clinical Lead), Emily, Michaela, Shubham

Medical Reception and Administration: Estelle, Kristy, Eliza, Bastian, Ellisa and Courtney 

Community Engagement and Youth Participation Officer: Sal

Aboriginal Health Workers: Sarah and Sharmila

AOD and Outreach Team: Rod, Sarah, Sally, Lydia, Mark and Gareth

IPS: Erin and Natasha

Peninsula Pride Coordinator - Jazz

General Practitioners - Dr Brad, Dr Steph R, Dr Tim

Doctors in Secondary School GP: Dr.Stephanie D, Dr.Andrew, Dr.Brad, Dr.Steph R

Doctors in Secondary School Nurse: Fiona

Sexual Health Nurse: Robyn

Principle Practitioner - Dr Horatio 

Psychiatric Registrar – Dr Tuzana

Allied Health Practitioners: Chris, Christine, Rachel, Natalie, Candice

We also have a team of Provisional Psychologists and Counsellors

headspace Frankston is made up of a consortium of 11 local services, including:

• YSAS (Youth Support and Advocacy Service) - Lead Agency
• Peninsula Health   
• Mornington Peninsula Shire Council    
• Alfred Health
• Frankston City Council    
• MIND    
• Peninsula Carer Council    
• Mentis Assist    
• Skills Plus    
• Monash Health 
• Taskforce

We are also a signatory to the Frankston Mornington Peninsula Young People's Charter of Practice Principles.  

The "front door" of headspace Frankston is our Intake Team, filled with our Access Workers. Our staff can help you figure out what is going on and put a plan together to get you the support you need, as well as organise referrals to services that are here to help you.

We also have a bulk billing GP clinic for young people not currently linked in with a GP. We have both male and female doctors, and appointments are available every day of the week.

We have many types of workers that can help support young people accessing our services, including psychologists, GP's, social workers, youth workers, Alcohol and Other Drug (AOD) workers and many others.

We also have a Psychiatric Registrar, who works with young people, and can provide secondary consultations to other workers and services.

headspace Frankston is a safe space and young people helped form our safe space guidelines. It is an expectation that everyone on site will follow these CARE principles:

Courtesy - we will try to be thoughtful in our attitude and behaviour towards each other

Access - we appreciate each other's right to participate and use the space safely (physically, mentally and emotionally)

Respect - we will be considerate of the feeling, wishes and right of other and ourselves

Equality - we will be fair, just and inclusive of all who use the space and we value diversity 

Please note, we are not a crisis service - if you have immediate concerns for a young person's safety, please contact 000 or:

Beyond Blue - 1300 225 636

Lifeline - 13 11 14

Kids Helpline - 1800 55 1800

Mental Health Triage Service (Frankston and Mornington Peninsula) - 1300 792 977

Suicide Call Back Service - 1300 659 467