headspace
Parramatta

Young People
If you are a young person and wish to see someone at headspace Parramatta, please fill in this online form. You are also welcome to email, call or drop in during our business hours to discuss your options. Please provide your contact details such as your email and phone number.

Please find more information in our Information Pack.

Parents, Family, Carers and Friends
If you are the family member, carer or friend of a young person and wish to refer them to headspace Parramatta, please fill in this online form. You are also welcome to call us during our business hours to discuss their options. Please ensure that the young person who you are referring is willing to engage with headspace and is able to attend appointments. Please provide your contact details such as your email and phone number.

Please find more information in our Information for Friends & Family Flyer.

Service Providers
If you are a service provider, health professional, or from a school and wish to refer a young person to headspace Parramatta, please complete our 'Service Provider Referral Form'. Prior to completing the form, please ensure that you have obtained the young person's consent and provide as much information as possible so that headspace Parramatta's Intake Officer can determine the suitability and the most appropriate treatment options for the young person. headspace Parramatta will contact the young person and inform you thereafter of the outcome of your referral with us.

Please return this form by email to headspace.parramatta@flourishaustralia.org.au or Fax 02 8331 6056.

We recommend that you follow up the emailed or faxed referral with a phone call, just to make sure we've received it.

Our phone number is: 1300 737 616.

For referrals to the Early Psychosis team, please direct to the 'headspace Early Psychosis' tab below.

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Please note: headspace Parramatta does not offer crisis or emergency support. If you or someone you care for needs immediate emergency support, please call 000 (Police, Fire, Ambulance), go to a hospital emergency department or call the NSW Mental Health Line on 1800 011 511.

For after-hours services, please contact:
- eheadspace on 1800 650 890 or eheadspace.org.au (9am-1am, 7 days a week)
- The Kids Helpline on 1800 55 1800 (24/7)
- Lifeline on 13 11 14 (24/7)

What is telehealth?

We offer both in-person and telehealth service to young people and their families and friends. 

Telehealth services consist of any health-related communication via telephone and video conferencing platforms and applications. Instead of in-person appointments, we are now providing online appointments over phone calls and video calls using ‘Zoom’.   

To find out more about our telehealth services, such as:

1. How to use telehealth services

2. How to make the most of telehealth services

3. Confidentiality

4. Troubleshooting

5. Frequently Asked Questions

Please download - Guidelines for Young People to use Telehealth.

Feedback Survey

If you have used our telehealth services, and would like to provide some feedback on how it went and how we can improve, please fill out the 'survey here'.
 

Consent Form

If you are new to Telehealth or would like further information on our privacy, consent, and confidentiality information, please download our Telehealth Privacy, Consent, Confidentiality & Cancellation Policy.

For additional information on telehealth, please visit - headspace online and phone services (telehealth).

Rights & Responsibilities

Please download the Rights & Responsibilities Flyer.

For more information on 'Setting up a safe place at home to talk to your counsellor' please download the flyer here.

You can also access more information on 'How headspace can help you online' by downloading the flyer here.

If you have any questions or concerns with using our Telehealth services, please contact us on 1300 737 616 or headspace.parramatta@flourishaustralia.org.au

Accessing headspace Parramatta services is free for young people 12-25 years old.

Some of our services do require you to have a medicare card.
Young people 15+ years old can get their own Medicare card by visiting a Medicare office or by calling Medicare on 13 20 11.
Click 'here' for more information on what a Medicare card is and why young people need one.

We also offer limited sessions outside of Medicare and the Mental Health Care Plan.

headspace Parramatta provides free youth mental health services to community and local schools in the local Parramatta area.

The Service & Community Development Officer is able to provide the following:
- Attend a mental health event and hold an interactive information stall
- Provide educational presentations and workshops on mental health topics, information about our service and referral pathways
- Mental health educational and promotional material, and
- In service tour where you are able to visit our centre, meet our staff and find out more about headspace Parramatta

The services provided have a mental health promotion and educational focus.
We deliver these services to promote positive mental health and wellbeing (please note that these services do not have a medical or therapeutic focus).

Please download and fill out our 'S&CD Request Form' for any of the above services and return it to headspace.parramatta@flourishaustralia.org.au

For more information, please contact the Service & Community Development Officer at headspace Parramatta at headspace.parramatta@flourishaustralia.org.au or on 1300 737 616.

Some requests will to be fulfilled through online videoconferencing.

Our centre is located on Level 3, 2 Wentworth Street, Parramatta. Enter the 2 Wentworth building towards the lifts, then press '3' to go up to the third floor to access our centre.

The toilet within our centre is gender neutral and our centre is also wheelchair accessible.

The centre is located close to Parramatta Train Station (4 minute walk).

Alternatively there is a secure paid parking lot on Wentworth Street. 

Our centre has a ‘no wrong door policy’ which means no young person is turned away without connection to appropriate internal or external services.

Here at headspace Parramatta, it takes wonderful and passionate people to complete our team and help support the young people and their families and friends that visit our centre.

Aniela (she/her) - Senior Clinical Manager

Rachelle (she/her) - Clinical and Operations Manager

Emma (she/they) - Practice Manager

Jess (she/her) - Administration Support Officer

Maysaa (she/her) - Administration Support Officer

Serena (she/her) - Service & Community Development Officer

Andrea (she/her) - Clinical Lead

Jasna (she/her) - Senior Youth Access Clinician

Branden (he/him) - Youth Access Clinician

Thea (she/her) - Youth Access Clinician

Pia (she/her) - Intake Worker

Joseph (he/him) - Peer Worker

Theresa (she/her) - Registered Psychologist

Diane (she/her) - Registered Psychologist

Yuvan (he/him) - Registered Psychologist

Dr. Dershini Kumar (she/her) - Psychiatrist

Dr. Ramya Velalagan (she/her) - GP

Adrian (he/him) - Family Therapist

At our centre, we run groups for young people and their families and friends.

For more information on any of these groups please contact headspace Parramatta on 1300 737 616 or at headspace.parramatta@flourishaustralia.org.au

Our current groups are:

Men's walking group

Weekly boys group with headspace Parramatta clinicians and peer workers. Focusing on exercise and fitness.

When: Friday 9:30-10:30am
Where: headspace Parramatta - meet at Ground Floor near the lobby
Who: 18-25 years

Link to flyer 'here'.

This program offers free and confidential support for young people who are experiencing an early episode of psychosis or are at risk of developing psychosis.

headspace Early Psychosis not only provides specialist clinical case managers but also a range of peer support and family workers who’ll work with young people and their families to achieve their goals.

Young people work with a specialist case manager who develops an individual treatment plan and provides support throughout the treatment.

Mobile Assessment Treatment teams (MATT) also provide assessment, community outreach and support after hours. These specialists undertake initial assessments and treatment for young people and their family.

To speak to the Early Psychosis team, contact 1300 737 616 and dial option 2 or contact the MATT Team directly at 1800 437 628.

Click here to find out more information about headspace Parramatta Early Psychosis and for further contact information.

If you are a service provider and you wish to refer to a young person to headspace Early Psychosis program, simply download the Referral Form and return it via email to: matt@uniting.org. If you are unsure whether the young person meets referral criteria for the headspace Early Psychosis program, please click here for our referral checklist.

A key part of headspace Parramatta is our consortium support. These partnerships broaden young people’s access to arrange of services.

Our valued consortium partners are as follows:

• Western Sydney Local Health District (WSLHD) Child and Adolescent Mental Health Service (CAMHS)
• Ability Options
• Family Planning NSW
• TAFE WSi
• Western Sydney University
• Salvation Army headfyrst
• Interrelate
• Twenty10
• YouthinSearch

We value input from young people and their friend and families. 

Have your say about our centre by filling out the Praise, Suggestion & Feedback survey 'here'.

Your feedback will be used to ensure that we continually improve our services.

Our forms are private and confidential and you can choose not to leave your details.

However, if you wish to receive a response in regards to your feedback, please leave your contact details in the survey.

Welcome! Warami!

headspace Parramatta is located on Dharug Country, at Level 3, 2 Wentworth Street, Parramatta, 2150.

Here you will find the digital copy of our Welcome Pack.

You will also be provided with hard copies of the above documents at your first visit to the centre.

If you are a family member or friend supporting a young person at headspace Parramatta, we have the Family and Friends Welcome Pack booklet for you to download. You can also request a hard copy of this at the centre. 

What to expect at your appointment?

Your first visit may be in person, or on the phone.

At the first visit you will:

1. Check in at the front reception and provide our staff with any extra registration information that may need.
2. You will be asked to complete our hAPI survey, this is brief and forms a part of a series of surveys that you complete each time you visit the centre.
3. Talk to a headspace worker
4. Be given an opportunity to:
   - Share what’s been impacting your wellbeing
   - Talk together about what goals you might want to work on

If you feel comfortable, family members are encouraged to attend.

How long will an appointment take?

Appointments usually take around 45-50 minutes, sometimes a little longer for the first time you visit us. We advise that your arrive around 15 minutes prior to your booked appointment time to allow you to settle in, complete your regular hAPI survey and any other check-in requirements at the time.

How much will an appointment cost?

Services at headspace are offered for free, with no gaps to pay.

You may need a Medicare card to access some of our services, depending on the clinician you have been allocated to. We can help you work out how to apply for a Medicare card or access your Medicare details.

We may recommend you see a doctor to get a Mental Health Care Plan (MHCP). To work out what this might mean for you, talk with one of our headspace team members.

Join our community

Our safe and supportive online community provides a great way to connect with others, and share resources that are helpful to you.

Our regular group chats bring young people together and explore topics that are important to the community. Our peer-led chats are held four nights a week, where you can share tips and experiences with others. There are also chats run by our professional clinicians who explore topics and provide resources, strategies and advice to help build your skills.

You can also create your own personal space at Online Communities where you can curate your own personalised content, and have one space to keep all of the information, tips and advice that’s relevant to you.

While you wait options

While you wait you may like to access:

• eheadspace (headspace.org.au/log-in/) 
• Parent helpline (1300 1300 52).

If you're in a crisis or immediate danger please contact emergency services on 000 or visit your local hospital. Alternatively for immediate support, please speak to your doctor or contact:

• Lifeline (13 11 14)
• Kids Helpline (1800 551 800)
• Youth Beyond Blue (1300 224 636)
• Suicide Call-Back Service (1300 659 467)
• Mental Health Line (1800 011 511)