Privacy Policy
headspace is committed to protecting your
privacy. This Privacy Policy sets out how we collect and
manage personal information and the steps we take to protect
it. This Privacy Policy does not affect our obligation of
confidentiality to you if you are our client. Your use of the
headspace website indicates that you accept this
Privacy Policy and approve the collection, use and disclosure by
headspace, of your personal information according
to the terms below.
How and why we collect personal
information
You provide most of your personal information directly to us and
for a specific purpose. When we collect personal information,
we will whenever practical, outline why this information is being
collected. We will only record your email address and
personal information when you:
- Send us a message (e.g. in the contact us section)
- Make a comment on one of the pages
- Request to receive newsletters/updates
- Request to obtain resources such as promotional materials
- Complete the feedback form
- Provide a specific submission to the site (e.g. stories, tips,
art work, question etc)
- Register with headspace to receive updates and news
- Apply for a job with us
- Supply goods or services to us
We will use personal information that you give us to answer your
enquiries and provide you with the information you have requested.
We may also use your information to contact you so that we may
offer counselling or other services to you.
Information provided by third parties
We sometimes collect personal information from third parties about
potential suppliers and service providers. When you apply for
a job with us, we collect information about your qualifications and
we may ask you to undertake certain tests and provide certain
consents for further information collection, as part of our
recruitment process.
Information provided by "cookies "
headspace uses "cookies" as a reporting
mechanism. Cookies identify traffic coming into and out of
headspace's website. Cookies enable our web-server to collect
information back from your browser each time you visit the
headspace website. You can find out more about the use of cookies
at www.cookiecentral.com.
Cookies do not identify individual users. When you visit
the headspace site, our servers may record
information about your usage, the time of your visit, its duration,
the pages you visit and style settings. headspace
does not collect information which can identify individuals who
visit the site. When you look at this website Google
Analytics compiles data that record and log your visit with the
following information collected for strictly statistical purposes
only:
- the user's server address
- the user's top level domain name (for example, .com, .gov, .au,
.uk etc)
- the date and time of the visit to the site
- the pages accessed and documents downloaded
- the search words and referral sites used
- the type of browser used
Access to, and use of, this information is restricted to
headspace. No attempt will be made by
headspace to track or identify individual users or
their browsing activities, except in the unlikely event of an
investigation, where a law enforcement agency may exercise a
warrant to inspect Google Analytics logs.
headspace will only use statistics obtained
from cookies to ascertain and follow website usage to enable
constant improvements, updates and maintenance of pages of the
website.
Protection of personal information
We take all reasonable steps to securely store your information
from loss, misuse and unauthorised access. In addition,
your personal information is only kept while it is required for the
purpose for which it was collected or for a permitted secondary
purpose.
Disclosure of the information we collect
We will not disclose your personal information to any third
parties without your consent, unless permitted or required to do so
by law, in particular when we exercise our Duty of Care: Our Duty of Care.
Your email address will not be added to any mailing lists without
your permission. Some other information you provide us will be
included in statistical reporting, for example, information on
gender and age. This will not contain personally identifying
information.
Access to and correcting your personal
information
We will take all reasonable steps to ensure that the personal
information we collect is accurate. If you wish to have
access to your personal information, please contact us and we will
respond promptly and no later than 45 days from your request.
You can also request that information about you be corrected or
deleted. We reserve our right to refuse your request for
access or correction if, for example, we consider your request to
be frivolous or vexatious, or if we are otherwise legally entitled
to do so.
Your anonymity
When you register with headspace you will be
required to supply your first and last name. We
encourage you, when registering your display name, only to use your
first name or a nickname. During the process of moderating and
posting information onto website pages, headspace
will not publish your surname or email address even when you have
provided it.
Updating our Privacy Policy
We may from time to time revise our Privacy Policy. We will
keep you updated on these changes by posting the current version of
the policy on our website.
Contacting us
If you wish to access your personal information or have any
questions about our Privacy Policy, please contact info@headspace.org.au or
phone (03) 9027 0100 and ask for the Privacy Officer.