Your Privacy

We take your privacy seriously.

Privacy Policy
headspace is committed to protecting your privacy.  This Privacy Policy sets out how we collect and manage personal information and the steps we take to protect it.  This Privacy Policy does not affect our obligation of confidentiality to you if you are our client. Your use of the headspace website indicates that you accept this Privacy Policy and approve the collection, use and disclosure by headspace, of your personal information according to the terms below.

How and why we collect personal information
You provide most of your personal information directly to us and for a specific purpose.  When we collect personal information, we will whenever practical, outline why this information is being collected.  We will only record your email address and personal information when you:

  • Send us a message (e.g. in the contact us section)
  • Make a comment on one of the pages
  • Request to receive newsletters/updates
  • Request to obtain resources such as promotional materials
  • Complete the feedback form
  • Provide a specific submission to the site (e.g. stories, tips, art work, question etc)
  • Register with headspace to receive updates and news
  • Apply for a job with us
  • Supply goods or services to us

We will use personal information that you give us to answer your enquiries and provide you with the information you have requested. We may also use your information to contact you so that we may offer counselling or other services to you.

Information provided by third parties
We sometimes collect personal information from third parties about potential suppliers and service providers.  When you apply for a job with us, we collect information about your qualifications and we may ask you to undertake certain tests and provide certain consents for further information collection, as part of our recruitment process.

Information provided by "cookies "
headspace uses "cookies" as a reporting mechanism. Cookies identify traffic coming into and out of headspace's website. Cookies enable our web-server to collect information back from your browser each time you visit the headspace website. You can find out more about the use of cookies at

Cookies do not identify individual users.  When you visit the headspace site, our servers may record information about your usage, the time of your visit, its duration, the pages you visit and style settings. headspace does not collect information which can identify individuals who visit the site.  When you look at this website Google Analytics compiles data that record and log your visit with the following information collected for strictly statistical purposes only:

  • the user's server address
  • the user's top level domain name (for example, .com, .gov, .au, .uk etc)
  • the date and time of the visit to the site
  • the pages accessed and documents downloaded
  • the search words and referral sites used
  • the type of browser used

Access to, and use of, this information is restricted to headspace. No attempt will be made by headspace to track or identify individual users or their browsing activities, except in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect Google Analytics logs.

headspace will only use statistics obtained from cookies to ascertain and follow website usage to enable constant improvements, updates and maintenance of pages of the website.

Protection of personal information
We take all reasonable steps to securely store your information from loss, misuse and unauthorised access.  In addition, your personal information is only kept while it is required for the purpose for which it was collected or for a permitted secondary purpose. 

Disclosure of the information we collect
We will not disclose your personal information to any third parties without your consent, unless permitted or required to do so by law, in particular when we exercise our Duty of Care: Our Duty of Care.

Your email address will not be added to any mailing lists without your permission. Some other information you provide us will be included in statistical reporting, for example, information on gender and age.  This will not contain personally identifying information.  

Access to and correcting your personal information
We will take all reasonable steps to ensure that the personal information we collect is accurate.  If you wish to have access to your personal information, please contact us and we will respond promptly and no later than 45 days from your request.  You can also request that information about you be corrected or deleted.  We reserve our right to refuse your request for access or correction if, for example, we consider your request to be frivolous or vexatious, or if we are otherwise legally entitled to do so.

Your anonymity
When you register with headspace you will be required to supply your first and last name.  We encourage you, when registering your display name, only to use your first name or a nickname. During the process of moderating and posting information onto website pages, headspace will not publish your surname or email address even when you have provided it.

Updating our Privacy Policy
We may from time to time revise our Privacy Policy.  We will keep you updated on these changes by posting the current version of the policy on our website.

Contacting us
If you wish to access your personal information or have any questions about our Privacy Policy, please contact or phone (03) 9027 0100 and ask for the Privacy Officer.