Frequently Asked Questions
Please note that the answers to these questions are subject to change without notice. Please contact headspace Fremantle directly for the most up-to-date information.
How do I get to headspace Fremantle?
We're located at 60-62 Pakenham Street in Fremantle, near the corner of Collie Street. We have free parking, including disability access parking bays, outside the office. Our office is fully wheelchair accessible.
If our car park is full there's street parking along Pakenham Street which costs $6 for two hours.
If you're catching public transport it's about a 10 minute walk from Fremantle Station to our building, just head right on Phillimore Street outside the station and turn left on to Pakenham Street.
Our building has headspace signs and flags out the front so you know you're in the right place. Come in through the door on the right!
When is headspace Fremantle open?
Our phone lines and office are open 8:30am-4:30pm Monday to Friday. We offer groups and counselling sessions after hours by appointment. If you can only make certain appointment times please let your worker know, or speak with one of our Administration team.
Who can come to headspace?
Anyone aged 12-25 seeking support with their mental or physical health is welcome at our centre. We can also help parents, families, and carers who want information or support about how to help the young person in their lives.
We are an inclusive service which celebrate the strengths and differences of all people in our community. Our staff have had training to work with people from Culturally or Linguistically Diverse backgrounds, people with a disability, young LGBTQQIA+people and rainbow families, and Aboriginal and/or Torres Strait Islander peoples.
How much does it cost to see someone?
All headspace Fremantle services are free of charge, and we bill Medicare for some of our GP and counselling services. Where we need to refer you to another service, we will always talk with you about their costs and try to find you no or low cost service to best suit your needs.
If you're over 15 you can get your own Medicare card. Follow this link to check out the information or ask the Administration staff at headspace Fremantle about this next time you come in.
How do I make an appointment at headspace Fremantle?
Young people, their friends, and families can refer themselves or someone they know to headspace, by simply calling us on 9431 7453 between 8:30am-4:30pm Monday to Friday. Alternatively, you can come in to our centre during opening hours, or email firstname.lastname@example.org
When you first call, a worker will record your basic contact information (including name, date of birth, gender, pronouns, contact number, address, and emergency contact information) and arrange for an intake worker to call you back in 1-5 working days (as soon as we can, but we do get busy sometimes). The intake worker will call back to have a 10-15 minute chat about what's going on for you and what support you would like. If you're not comfortable speaking over the phone we can arrange to meet face to face to have this chat.
Do you tell people what I say?
At headspace we take your privacy very seriously and anything you say to us is confidential. If your information needs to be given to other people or organisations we will ask you for your permission. The only time we would talk to someone else without your permission is if you tell us that you are going to hurt yourself or someone else, or if we are required to by law. Keeping you and other people safe is our main concern.
Do I have to have a diagnosed condition to come to headspace Fremantle?
You do not need to be diagnosed with a mental health condition to access our services, although our centre can assist those who may be dealing with one. If you are having difficulties with school, work, personal or family relationships, or anything else, our services can provide you with support.
How can I refer a friend or family member to headspace Fremantle?
If you wish to refer someone to our centre, you will need to make sure that the young person is aware that you have referred them, and is willing to meet with a member from the headspace Fremantle team. The best option is to encourage or support the young person to call our centre and self refer. If they are not comfortable doing this you can call with them, or call on their behalf but a worker may ask that the young person speak with them briefly over the phone to confirm they give consent to access the service.
How can I help my child, friend or family member who needs support?
Besides referring the young person to headspace or helping them to access our services, you can also check out the headspace national website which has heaps of great information on helping those around you; http://headspace.org.au/.
If you are concerned about your child or someone you care for, we are able to offer the services of Helping Minds who provide counselling for parents, families, and carers one day a week at headspace Fremantle. Please contact us on 9431 7453 or email@example.com to book an appointment.
What do I do if a friend or family member says they don't need help (but I think they do)?
headspace is a consent-based service which means that the young person must be willing to engage with us. We do try our best to engage with young people who can benefit from our services which is why we have group programs that are not clinical in nature. This can be a good way of helping a young person to realise that headspace is a safe, youth-friendly place. We may also suggest eheadspace.org.au which assists young people and gives specialist support to parents and carers who are worried about a young person. This service is easily accessible and may accommodate the needs of the young person greatly if they feel more comfortable talking to someone online or over the phone. This service is available from 9am-1am seven days a week at https://www.eheadspace.org.au/. It is a great resource for young people who are not yet ready to see someone face-to-face. If you need further advice, please contact us and we will do what we can to help.
What services does headspace offer?
At headspace we try and link people in with the most appropriate service for their needs. At our centre, you can receive services from;
- Youth Workers
- Vocational services (help with Centrelink, work and education)
- Alcohol and/ or drug counselling
- Counselling for parents, families, and carers of those with a mental health issue
- Counsellors from the Sexual Assault Resource Centre and Sexual Health Quarters
- Group programs
We don't currently have a GP on staff, but we're happy to recommend bulk-billing, youth friendly Doctor's who we work with regularly in the community.
Everyone at our centre, including reception staff and volunteers, are trained to work with young people. This helps to make your experience at headspace an enjoyable one in a safe and non-judgemental environment.
Do you have a waiting list?
We try and see people as quickly as possible but sometimes you might have to wait a couple of weeks for an appointment.
What if I'm not ready to speak to someone face-to-face?
It's not unusual to feel nervous about getting help for the first time. If you're going through a tough time and you're not ready to chat to someone face-to-face, eheadspace provides confidential online web-chat and telephone mental health support 7 days a week. To access eheadspace for the first time all you need to do is register at eheadspace.org.au or phone 1800 650 890.
Where can I seek help if I’m under 12 or over 25 years old?
There are a number of services that can provide assistance if you don’t fall into the age group for headspace.
SJOG Ferns House in Fremantle provide low-cost counselling for those over 16 years of age. See https://www.sjog.org.au/ or call 6226 9400 for more information.
Healthy Minds provides services to all ages at low or no cost. For more information visit their website: http://www.360.org.au/Services/Mind-Care
Curtin University Clinic is located at Cockburn Integrated Health and provides low cost counselling services. Contact them on 9494 3751 or http://healthsciences.curtin.edu.au/our-clinics/.
Does headspace offer Sexual Health services for young people?
Our centre has a worker from SHQ (Sexual Health Quarters) every second Tuesday. SHQ is a counselling support service specialising in free, confidential advice and support for unplanned pregnancy, sexual health, and sexual relationships. SHQ does not provide STI screening.
For STI screens, vaccinations for Hep A, B, and Cervical Cancer, pap smears and pregnancy testing, young people can drop in to the South Terrace Clinic in Fremantle on Wednesdays between 1.30pm-6pm.
For more information about the South Terrace Clinic, or to book an appointment outside of the above time, call 9431 2149.
For general sexual health information young people can visit www.getthefacts.health.wa.gov.au/
What early intervention services can be offered to those who are affected by psychosis?
headspace Youth Early Psychosis Program is an intervention program offered to help improve the lives of young people, and their families, who are affected by psychosis. These services are designed to support young people in every aspect of their lives, such as education, employment and relationships.
While these services are not offered at headspace Fremantle, the following centres are able to offer the Youth Early Psychosis Program:
- headspace Joondalup (9301 8900)
- headspace Osborne Park (9208 9555)
- headspace Midland (9274 8860)
How can I get involved with headspace as a volunteer?
We always appreciate the hard work and commitment of volunteers and the contribution they make to our service. At present we are not taking on any new volunteers as we have a waiting list of people wanting to be involved. Future opportunities will be advertised here on the website, so feel free to check back regularly for more information.
If you would like to be a part of our Youth Reference Group, please send an email to firstname.lastname@example.org. Please note that this is a long-term commitment for young people aged 16-25 who would like to have their say about making headspace youth friendly and ensuring our services are appropriate. It is expected that you will attend 1 meeting each month (on a weekeday evening) and regularly attend events to assist with health promotion, increasing mental health literacy and creating greater awareness of headspace services.
For other volunteering opportunities within WA, visit https://volunteeringwa.org.au/
How can I become a part of the team at headspace as a worker?
Our centre offers a range of career opportunities to those that are passionate about improving youth mental health awareness, and helping to assist clients in seeking suitable services for their needs. Our vacancies are generally advertised on our website or seek.com.au. If you do wish to be involved, feel free to send your details to us at email@example.com. Please note that we do get a very high volume of interest so we may not be able to reply to all queries related to employment.
How do I organise someone to talk at my school/community event/university?
Our Community Awareness Officer loves meeting with different services and is happy to deliver presentations and workshops for young people, parents and staff about headspace, general mental health, bullying, coping strategies, and other topics. Email our Community Awareness Officer on Annabeth@headspacefreo.com.au with details of your requirements. Please note that we do get a large volume of requests, so it's best to provide as much notice as possible.
Can I donate or raise funds for headspace Fremantle?
Sure! We love it when community members, parents or young people get involved. Here are some ideas for fundraisers:
- Non-uniform days
- Charity auctions
- Movie nights
- Workplace raffles
- Green clothing days
- Cycling events
- Talent shows
- Quiz nights
If you are interested in raising money for headspace, the first thing you need to do is decide whether you would like the funds to contribute to Fremantle specifically, or to headspace National. Please give us a call on 9431 7453 or email firstname.lastname@example.org if you are interested in raising funds for headspace Fremantle. We will do our best to assist you and support your event.
If you are looking to fundraise for headspace National, please see this document: https://headspace.org.au/assets/Fundraising-Guidlines-by-State/headspace-Guidelines-for-Conducting-a-Fundraising-Event-WA.pdf. Once you fill out the application form, the staff at headspace National will contact you and help to co-ordinate your fundraiser.
We're here to help! If there's anything else you're wondering about that we haven't covered, or if you want more information on any of the above, please call the office on 9431 7453 or email email@example.com