How do I make a referral?
If you wish to refer a young person and they are under 16, we do encourage you to discuss the referral with their parents and friends prior to contacting us.
Please phone us on 1300 880 218 and ask to speak with a member of our Access Team about a new referral.
Our reception team will take down some general details before passing you through.
Please DO NOT use the email@example.com email address to make a referral on behalf of a young person. It is important that we speak with you directly and that sensitive information is NOT disclosed about a young persons circumstances in an email message.
When you make this initial call, it is ideal to have the young person with you to expedite the process. Occasionally we will need to take your details and call you back at a more suitable time, we will endeavor to return your call as soon as possible.
You can also encourage the young person to call us, drop in or invite their parents and friends to call on their behalf, before dropping in to the centre it is best to call first in order to make sure someone is available to chat with you.
Please note headspace Glenroy is NOT an emergency service. If a young person is in need of urgent support or medical attention please call 000, lifeline on 13 11 14 or Kids Helpline on 1800 55 1800.
The following link provides a Victorian list, by geographical area of mental health support services, please consult if you are seeking localised support.
What to consider when referring
1. What are the young person's main concerns?
2. What other organisations and supports are already in place for the young person?
What can a young person expect at their first appointment?
Young people are offered an initial assessment with an Access Clinician. The initial appointment will take the form of an informal meet and greet and will vary depending on the young person's circumstances. The main purpose of this initial session is to ascertain whether headspace is the most suitable service to support the young person. We may link the young person in with a more appropriate service if we deem that we are not best equipped to provide them with the care they require.
What happens next?
We will discuss the young persons circumstances as a team and decide how best to provide them with the support they need. The Access Team Clinician will keep in touch with the young person until they are linked in with either headspace or a more suitable service. Sometimes we will require additional information in order to make the most informed choice about the young person's care, in which case we will attempt to make contact with you, or the young person's family and friends.
Please note: We will confirm most appointments by SMS two days prior and invite the young person to respond with a yes or no. If the young person is not able to attend, we require 24 hours cancellation notice. We encourage young people to confirm their appointments as soon as possible so as we can best accommodate all young people that seek support from our service.