Do I need a referral from a doctor to come to headspace Canberra?
No, you don’t require a referral to access headspace Canberra.
However, if your best support option is accessing mental health counselling, most young people access this support with a Mental Health Treatment Plan referral from their GP/Doctor.
How long are your wait times?
We experience ongoing high demand for our services at headspace Canberra. This means that there is usually a wait to access our services, but varies depending on the service you are wishing to access. For up to date information on our current wait times, please speak with our staff.
What is a Mental Health Treatment Plan (MHTP)?
A MHTP is a referral from your GP/Doctor. This provides you with both GP support and access to up to 10 Medicare rebated sessions with a mental health clinician in a calendar year.
How to get a Medicare Card?
If you need to find out more about getting a Medicare Card, please see https://www.humanservices.gov.au/individuals/services/medicare/medicare-card
How much does it cost to come to headspace Canberra?
Services at headspace are provided free of charge or at a low cost.
- Talking with a Youth Worker– free
- Wellbeing Coaching – free
- Sexual Health Testing – free
- Mental Health Counselling – free or low cost
If you are planning to access mental health counselling we often recommend that you obtain a MHTP referral from your GP. We require a copy of your MHTP before we can book an appointment with a clinician. With a MHTP you can claim a rebate from Medicare. We charge $100-$150 per clinician session. After payment of full fee the gap, or out of pocket expense, between full fee and Medicare rebate is approx. $26 per session. If you are unable to pay for any reasons, don't worry, please ask to speak to one of our youth workers about this.
If you have a MHTP and a Centrelink Pension Card or Health Care Card, or have any other financial concerns we can bulk bill you, with no gap or out of pocket expense.
You can access mental health counselling without a MTHP referral, this is a full fee service without a rebate from Medicare. If you cannot access a MHTP, and don't have the financial capacity to pay for the full fee service without a rebate, we can talk to you about a number of other options that may be suitable such as utilising Healthy headspace Skills Workshops, on-staff clinicians, intern clinicians, in-kind partners, and onespace clinicians.
If you are worried about fees please talk to us.
I’m not sure about what kind of support I am after?
That’s totally fine. If you aren’t sure about what kind of support you are after then book a phone intake to speak with one of our youth work team about what is going on for you and we can talk with you about support options.
What will happen when I come to headspace Canberra?
On your first visit, you will be welcomed to headspace Canberra by our friendly reception staff and they will ask you to complete some paperwork and HAPI (see What’s HAPI? below). You will then meet your clinician for approx. 45-60mins. You can bring along a parent, carer, partner or friend to attend part or all of your appointment with you. Whatever you feel more comfortable with.
Your first appointment will mostly be about meeting with your clinician and discussing the things that have been going on for you, and what you would like to get out of coming to headspace.
After your appointment you are welcome to book another appointment with your clinician.
What if I don’t feel comfortable talking with my clinician?
If the clinician you met with wasn’t a good fit for you, it’s okay to change to see someone else. Some people find it easier to talk to someone who is the same or different gender, someone younger or older or just has a different style. To book you with a different clinician one of the youth worker team will chat with you about your preferences.
We are collect information from young people about why they have come to headspace and what services they receive, we call this HAPI. We will ask you to answer some questions. HAPI helps us understand what is happening for you, what young people need and assist us to get resources for our service. You may receive a link to your phone or email address or you can complete on our iPads. We will ask you to do a HAPI when you come for each of your appointments.
What if I can’t make my appointment?
We understand that things happen, you get sick or something unexpected comes up. That’s ok. Wherever possible we ask that you let us know if you are not able to keep your appointment. It lets us know that you are ok and means you can sort out another time. With enough notice, we are able to offer the appointment time to another young person, who might be needing an earlier appointment.
How often do I come to headspace Canberra?
This will depend on what’s going on for you and the treatment plan you have developed with your clinician. As a bit of a guide, many young people find it helpful to come to appointments every 2-4 weeks.
Will you tell anyone about what is happening for me?
Your contact with headspace is confidential within the headspace team. We will share information with your GP about your progress and attendance. We don’t share information without your permission unless there are concerns about your safety or someone else’s safety or legal obligations.
Things we don’t do.
headspace is an early intervention youth mental health service for 12 – 25 year olds. We are unable to offer crisis support. If you are ever experiencing suicidal thoughts or a significant mental health crisis please contact the relevant Mental Health Crisis Team or attend your nearest hospital emergency department.
ACT Mental Health Crisis Team 1800 629 354 or 6205 1065
NSW Mental Health Crisis Team 1800 011 511
Suicide Call Back Service 1300 659 467
Lifeline 13 11 14
Kids Helpline 1800 55 1800
Emergency Services 000
headspace Canberra does not have a GP or Psychiatrist available. We are unable to provide advice about medication. We don’t conduct psychological assessment or diagnosis for things like ADHD, Learning Disorders, or Autism Spectrum Disorder.