Making an appointment

Attending an appointment

headspace Mount Gambier welcome pack

Our welcome pack provides you with all of the information about what to expect from headspace. You will be presented with hard copies of these documents when you come in for an appointment. 

referral form

online referral form

welcome pack booklet

families & friends booklet

headspace Mount Gambier information

what's on at headspace

Other services

crisis support numbers

Local services list

Limestone Coast services directory

Stronger You services

Privacy and Confidentiality 

headspace Mount Gambier is committed to protecting your privacy. The privacy brochure below sets out how we collect and manage personal information and the steps we take to protect it.

Privacy & personal information brochure

Australian Privacy Principles

Our Duty of Care

We will not disclose your personal information to any third parties without your consent, unless permitted or required to do so by law, in particular when we exercise our Duty of Care.

Contacting us

If you wish to access your personal information or have any questions about our privacy policy, please contact enquiries@unitingcommunities.org or phone (08) 8202 5274 and ask for the Executive Manager, Services.

Accessibility

Looking for directions to our centre? 

Our centre has disability access, information in multiple languages and we are an accredited communication access service!

Before your appointment:

Follow this link to complete your HAPI survey

To access your appointment:

Follow this link to go to the health direct waiting room for your appointment

Before a single-session appointment:

Follow this link to complete the Single Session Pre-Questionnaire

We provide services across the entire South East. 

We offer talk-soon appointments to students of Naracoorte High School and Millicent High School, one day per-week during the school term. 

Our outreach worker, Jordyn, works across the Upper South East, providing in-person services at Bordertown, Keith, Naracoorte, Lucindale and Kingston. 

We provide sessions via phone or digitally for people, if in-person sessions is not an option.

We welcome feedback about our service to help inform us about what we do well and what we could do better.

You can provide general feedback to us via email phone, or via our online feedback form.

Family and Friends (FaF) feedback group

We are looking for family and friends of young people who have received services from us, either past or present to provide feedback on an ad hoc basis. This may be filling out an occasional survey or providing feedback on various events or ideas.

Join the FaF feedback group

Family & Friends satisfaction survey

This survey asks Family and Friends to provide some feedback about the service their young person is receiving and the overall satisfaction from a family member or friends perspective. We would love it if you could complete this survey for us!

Family & Friends Survey

Making a complaint

We are committed to delivering high quality services. If you are not happy with the service you have been provided, we encourage you to provide feedback or make a complaint.

Making a complaint brochure

Check out the fact sheets for the 7 tips for a healthy headspace:

tips to keep good mental health

eat well

stay active

connect

get enough sleep

get into life

learn new skills

cut back on alcohol & other drugs

Here are some activities and tools you can use to keep a healthy headspace:

Zoom Bingo

healthy headspace dice

healthy headspace action plan

mindful colouring book

tips for a healthy headspace book

Take a Step colouring pages

headspace digital services

https://headspace.org.au/online-and-phone-support/ 

Peer led group chats with eheadspace

These chats are for peers to connect with like-minded people across the country. These chats are moderated by qualified clinicians at eheadspace. 

*These chats are not available during school holidays

qheadspace - weekly, Tuesday's 6.00pm - 9.15pm

If you identify as, are questioning or are interested in learning about trans and gender diversity and/or sexuality join the community to discuss all things LGBTQIA+

Topics could include (but not limited to):

• What are Pronouns and why are they important
• How to discuss your sexuality and/or gender identity with loved ones. 
• Managing your mental health when questioning your sexuality and/or gender 
• How to be an ally for your LGBTIQA+ friends
  
  

navigating life - weekly, Wednesdays 6.00pm - 9.15pm

for anyone aged 12–25. Whether you're navigating life's big questions or just need to feel a little less alone, this peer-led group chat is a safe space to talk it out.

From relationships and anxiety to self-care and embracing change, we’re here for whatever life’s throwing your way.

adults supporting young people - weekly, Wednesdays 6.00pm - 9.15pm

If you are an adult supporting a young person, it can be helpful to hear from other adults about their experience. Join the community to connect and share with people like you.

You can also join special themed chats for parents and carers on the first Wednesday of each month at 6.00pm - 9.15pm.

work and study - weekly, Thursdays 6.00pm - 9.15pm

Join the community to learn some tips and tricks to support you in achieving your work and study related goals. Resumes, cover letters, school, UNI, TAFE, and exams, it’s all covered.

Topics include (but not limited to):

• Writing resumes and cover letters
• Preparing for interviews
• Managing stress at school, UNI, TAFE, and exams.
• Balancing work and study

Meet our team!

Tasja, Centre Manager (she/her)

Tasja’s dream sandwich would be fresh wholegrain bread, lashings of mayonnaise, thick avocado, tasty sliced cheese, lettuce, tomato, salt and pepper! 

Amanda, Senior Practitioner (she/her)

Amanda's favourite smell is White Sage.

Pallavi, Youth Clinical Care Coordinator (she/her)

To relax, Pallavi likes to exercise and enjoys going for a walk.

Yanan, Youth Clinical Care Coordinator (she/her)

Taegan, Allied Health Worker (she/her)

Taegan likes to relax by letting her dog take her for a walk.

Jordyn, Outreach Allied Health Worker (she/her)

If Jordyn was an animal, she would be a panda. They are relaxed and prioritise their sleeping and eating.

Nick, Community Liaison Worker/Youth Worker (he/him)

Nick's dream sandwich would be a pizza.... With cheese, lots of cheese, chicken, bacon, spinach, onion, capsicum and BBQ sauce on top.

Mayah, Youth Worker (she/her)

To relax Mayah likes to get out into nature, go paddle boarding, snorkeling and reading books.

Haijin, Allied Health Worker (she/her)

To relax, Haijin likes doing mindful activities like meditation, yoga, hiking, walk, Pilates, swimming, running and reading.

Shane, Allied Health Worker (he/him)

Izaak, Youth Worker (he/him)

If Izaak could be any animal, he would choose to be a Tiger - mainly because he is a huge Richmond supporter!

Adam, Youth Worker (he/him)

If Adam could be any animal, he would be an Octopus.

Jiejie, Duty/Intake Worker (she/her)

Kirby, Allied Health Worker (she/her)

To relax, Kirby likes to spend time exercising, reading, or being in the outdoors. 

Jemma, Allied Health Worker (she/her)

If Jemma could be an animal, she would choose to be a dolphin

Carolyn, Community Nurse (she/her)

To relax, Carolyn likes to 'veg out'.

Mary, GP (she/her)

The trait Mary admires most in people is their ability to engage or motivate others. 

Nic, Peer Worker (she/her)

Nic admires when people aren't afraid to be themselves and are proud to be different!

Livvie, Peer Worker (she/her)

If Livvie could be any animal, she would choose to be a witchy little black cat.

And meet some of our consortium partners and private practitioners… 

(you can meet with these people at headspace for free too!)

Tim, Alcohol and Other Drugs Counsellor, Life Without Barriers

Tim admires people who can play instruments, he’s good at air guitar but jealous of people who can do the real deal!

Jennie, Private Practitioner, Mental Health Social Worker

(To see Jennie you will need a Mental Health Treatment Plan from your doctor - call us for more info)

To relax, Jennie likes to read, do gardening, and catch up with friends.

Linda, Private Practitioner, Mental Health Social Worker

(To see Linda you will need a Mental Health Treatment Plan from your doctor - call us for more info)

And meet our Youth Reference Group & volunteers.....

James, Adult volunteer

The person who inspires James is his mother, who was the inspiration for him to get into social work and helping people in general. 

Jayden, Youth Reference Group

Jayden's dream sandwich is called the 'death sandwich', consisting of 6 slices of ham, 6 meatballs and tomato paste.

Lucy, Youth Reference Group

The characteristics that Lucy admires the most in other people are honesty, kindness, patience, optimism, and love. 

Mia, Youth Reference Group

Kindness, patience and approachability  Mia admires the most in a person are the characteristics. 

Bradley, Youth Reference Group

Bradley's favourite pizza toppings are pineapple, jalapenos and pepperoni.

Aanya, Youth Reference Group

Aanya believes if she was an animal she'd want to be some kind of sea creature like a blacktip reef shark, or a bug (maybe a worm). Most probably a giant isopod, best of both worlds. 

Kyra, Youth Reference Group

LINK (18-25 year olds)

LINK is an inclusive social group for 18-25 year olds ready to step out of their comfort zone; held fortnightly, alternating between being hosted at headspace and the City of Mount Gambier (Mount Gambier Library or Riddoch Arts & Cultural Centre) from 2pm - 4pm on Wednesdays. 

LINK Group Poster

Music Group

The headspace Music is a fun, supportive and engaging environment lead by musically talented and experienced workers.

Musicians of all abilities are invited to step out of their comfort zone, develop their musical identity, increase confidence in performing, practice songs and learn songwriting through collaborative music-making.

Music Group Poster

Neurodiverse Group (12-15 year olds)

A group for neurodiverse young people to engage in social skill development and establish relationships through interactive games, activities and social interaction. 

Particularly for young people who live with ADHD and ASD - diagnosis not required for group participation.

The headspace Mount Gambier Youth Health Clinic is a FREE medical service just for young people 12-25.

Need something checked out? Come and see US!

Services we offer include:

• general health checks
• chronic condition management
• mental health care plans
• coughs/colds/illness
• sexual health
• counselling
• advice and referrals
• LGBTIQA+ friendly

Our Youth Health Clinic is available to all young people 12-25. Our friendly health team can help you with all health concerns and are experts in adolescent health.

Our Team

Dr. Mary Ellaway – Thursdays 
RN - Carolyn Collins (Community Nurse) – Thursdays

Should you need out of hours GP care please contact healthdirect 1800 022 222 https://www.healthdirect.gov.au/

Appointments

To make an appointment, call us on 8725 0443. Longer appointments are available for new clients. Our GP offers a comprehensive youth-friendly service, offering longer consults than standard GP appointments.

If you are unable to attend our centre, we can provide appointments via telehealth and phone. To begin your telehealth consultations, please visit the ‘appointments’ tab on our website.

Our clinic is Bulk Billed, so there is no cost to you! You will need to bring your Medicare card—if you don’t have one, call us to discuss options. 

Please read our cancellation policy to understand our requirements for appointment attendance or the cancellation of scheduled appointments.

Urgent or after-hours Appointments
In an emergency, please attend your local Accident and Emergency. If you require medical care after hours, please contact healthdirect 1800 022 222  https://www.healthdirect.gov.au/

Communication Policy

Our clinic may use SMS reminders to communicate with you about your appointments or results. Please let staff know if you wish to opt out of this service. Our clinic email address is for general enquiries, feedback and complaints only, and no health information will be shared via this email. Please book an appointment if you have health matters to discuss with your clinician. If you have undergone pathology tests or diagnostic imaging and you are awaiting results, it is recommended you book an appointment for 5-7 days after you have completed your testing or imaging to discuss the results with your GP.

Telephone
Our duty/triage team may ask some questions to determine the most appropriate support pathway.

Phone calls from patients requesting to speak to the doctor will not generally be put through at the time of the call. This is to minimise disruption to the doctor as they are usually in consultation with another patient.

Email
Please note that our email service is not encrypted, and therefore we cannot guarantee the security of our email communications. Whilst we make every effort to keep your information secure, there is a risk that information could potentially be compromised and accessed by someone other than the intended recipient. For this reason, we discourage health providers from sending emails to us with personal information about patients, and we discourage patients from sending emails to us with their own personal information.

We aim to respond to all emails within 1 business day. Our emails are checked on a regular basis, however they are not constantly monitored. If you have an issue that requires urgent attention, we request that you contact the us via telephone.

Please note that our GP only operates one day per week so specific medical enquiries may take up to a week to be responded to.

Our practice email is headspacemgadmin@unitingcommunities.org

Privacy

Your medical record is confidential information, refer to the Privacy and Confidentiality section under the ‘documents and information’ tab on our website for information on how we protect your information.

Feedback

The client experience is important to us, if you have any feedback regarding the service you have received, please refer to the ‘feedback’ tab on our website.

Your feedback helps us to improve our services and the way we provide care to you and our organisation. If you have any feedback or wish to make a complaint, this can be done through:

•        Speaking with our friendly staff at the clinic
•        Speaking with our Centre Manager over the telephone on 8725 0443 or at 0419 238 716
•        Sending us a letter in the mail to 171 Commercial Street East, Mount Gambier

All feedback and complaints are taken very seriously and are kept entirely confidential. We will notify you of any improvements we make that result from your feedback or complaint. If you are not satisfied with the way we try to resolve your complaint, you can take your concerns to the Adelaide Health and Community Services Complaints Commissioner at info@hcscc.sa.gov.au or on (08) 7117 9313 or 1800 232 007.

For complaints relating to privacy and management of your personal information, you can contact the Office of the Australian Information Commissioner on 1300 363 992 or through their online complaints form found at www.oaic.gov.au

To learn about where your information goes click here:

To read our YHC Privacy Charter click here:

To provide feedback or make a complaint click here

Charter of rights

sexual health services

free & confidential

Available every Thursday at headspace Mount Gambier for all young people aged 12-25.

Meet with the youth friendly Community Nurse for:

• Sexual health screening checks
• Pregnancy and post-baby support
• Contraception information
• Menstrual issues
• Education

Call 8725 0443 or email headspacemgadmin@unitingcommunties.org to make an appointment.

Getting involved with headspace 

headspace Mount Gambier promotes youth participation by offering volunteer programs.

Join our Youth Reference Group! (YRG)

Youth Reference Group

Are you aged between 12-25? Do you have something to say about health, mental health and drug and alcohol issues? Why not join other passionate young people and be a part of the headspace Youth Reference Group?

Click here to access the information pack.

Click here to see the position description

We run rounds of recruitment for the YRG approximately every 6 months. We are currently in a recruitment round. Please submit your application, and we will be in touch.

Click here to apply

For more information, send an email to headspacemgadmin@unitingcommunities.org, or call 8725 0443 and ask to speak with Nick, Community Liaison Worker.  

Join our Family and Friends Reference Group!

Our Family and Friends Reference Group (FaFRG) is a group of people who have lived experience of supporting a young person who has accessed headspace services. The FaFRG advocate for the contribution and the needs of families and friends of young people across headspace groups and programs. 

Click here to see the FaFRG flyer

Click here to apply

Click here to see the position description

For more information, send an email to headspacemgadmin@unitingcommunities.org, or call 8725 0443 and ask to speak with Nick, Community Liaison Worker.  

General Volunteers

At headspace Mount Gambier, we have a number of volunteers who offer a specific set of skills to improve the lives of young people. If you believe you can add value to headspace, please send an email to headspacemgadmin@unitingcommunities.org telling us about yourself and your idea and we'll be in touch.

Thank you to all our fabulous volunteers - our centre would not be the same without your dedication and input!

Our team provides interactive workshops and information presentations for groups of young people, parents, family members, carers, and staff/service providers who work with young people. Our workshops and presentations have a health promotion and education focus.

If you would like us to present at your school, business or community event, please complete our request form, and email it to headspacemgadmin@unitingcommunities.org.

Presentation request form

Please note: Our team cannot provide a combination of presentations however every presentation we offer has a brief introduction to headspace. 

To keep up to date with what's happening at headspace Mount Gambier please email your name to headspacemgadmin@unitingcommunities.org and we will add you to the mailing list for our quarterly online newsletter, as well as provide updates about upcoming events and activities. 

You can also follow us on social media:

Instagram

Facebook

For some of the services at headspace Mount Gambier, you need a Medicare card.

Most young people share a Medicare card with their family, but if you’re aged 15 or older, you can actually get your own Medicare card.

What you need to do:

1. Download and complete this "Application to copy or transfer from one Medicare card to another form". 

2. Submit the above form at The Department of Human Services Office in Mount Gambier (Shop 7/30 James St) and bring either your:

• birth certificate
• current driver’s licence
• current passport
• non commemorative marriage certificate
• current Australian school or educational photo ID, or
• proof of age card

Once you get your Medicare card, create a Medicare online account through myGov and download the Express Plus Medicare mobile app to access a range of services using a secure digital channel.

We welcome anyone who would like to hold a fundraising event to raise awareness and funds for headspace Mount Gambier. From a BBQ to a concert, all levels of support are greatly appreciated.

Fundraising activities that have supported headspace in the past include:

Non-uniform days, charity auctions, movie nights, workplace raffles, concerts, BBQs, fun runs, green clothing days, cycling events, talent shows, quiz nights.

For more information or to discuss your idea, please contact us 8725 0443.

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